To declare, or not declare...that is the question...

Washington, IL November Tornado Source: imugr

While never having had the responsibility of sitting in a County Executive's position or position of even greater responsibility at the state level, I would imagine that when a disaster strikes, they are conflicted: on the one hand they worry about the safety of their constituents, and on the other, they want the event to cause enough damage so that their jurisdiction can qualify for federal assistance. In a time when cities are declaring bankruptcy and tax bases are eroding, elected officials have to navigate the emotional fallout of a disaster as well as figure out how to pay for the subsequent response and recovery.

Although the disasters of 2013 didn't have the gravitational pull that Superstorm Sandy had, the Oklahoma Tornadoes, The Rim Fire in California, and the Colorado flooding all caused significant damage and all received Major Disaster Declarations.

However, 2013 also had several events that didn't qualify for Individual and/or Public Assistance, adding new voices and national coverage to growing discontent on how exactly the declaration process works. While some sort of declarations were given to the Yarnell Fire in AZ, The Fertilizer Plant explosion in TX, and the November Tornado outbreak in Illinois, in each instance there was an outcry that more should have been done to support the communities and survivors of those events.

Even though the above events didn't meet designated thresholds that would have triggered the full breadth of federal assistance, a Bill (H.R. 3295) was introduced in the House of Representatives with the intent of amending the criteria under which resources are offered dubbed the: "Fairness in Federal Disaster Declarations Act of 2014."

This Bill, which was introduced on January 21st, would amend the criteria used to evaluate a request for a major disaster declaration by weighting the factors used to determine Individual and Public Assistance, as well as request that economic factors of the impacted locality and the state's financial situation be taken into account when determining eligibility.

When the Congressional Act of 1803 was passed, considered the first piece of disaster legislation, it provided assistance to Portsmouth New Hampshire, a town recovering from a major fire. Prior to that localities were left to fend for themselves in the wake of a diaster. The premise on which our Emergency Management infrastructure is based is that events are to be handled at the lowest level of government possible. By amending the rules on how federal assistance is meted out, would we be making more events eligible? Would it work against the goals of creating resilience and bolstering preparedness in communities? Would the Bill ultimately end up paying for deferred infrastructure improvements? Not only that, but who's paying for the additional dollars given to disaster survivors?

While the current criteria used to trigger federal assistance following an event may have its flaws, I believe more questions and a more thorough investigation of Bill H.R. 3925 will need to be undertaken as it seems to pose more questions than it answers.

The Future of Long Term Recovery

Last week marked the 1 year anniversary of Hurricane Sandy making landfall in the mid-Atlantic region. These large scale events offer an opportunity that many communities aren't afforded, an exact quantification of progress, a cataloguing of what's been done, and a questioning of what has not. Many smaller events, like the flooding in Texas or the recent blizzard in North Dakota are examples of disasters that strike, but that won't necessarily be revisited by our collective consciousness--they are blips that quickly fade into the noise of the 24 hour news cycle. While larger events like: the Haiti Earthquake, Hurricane Katrina, and the Japanese Earthquake/Tsunami too will fade in time, their anniversaries are opportunities to refocus attention at the less straightforward side of disasters--Long Term Recovery.

Long Term Recovery as a topic for general discussion is one that doesn't get much attention even though it's a process that all communities impacted by an event must go through; partially because Long Term Recovery (LTR) isn't sexy, but more because it's incredibly intricate and difficult to distill into easily digestible stories. Last week there were countless articles asking why more hasn't been done, and whether the progress that has been made is the right direction to be headed in. And while it's great that attention is being paid to the recovery of communities that have largely fallen out of the spotlight, I'm not convinced that it's a viable way to impact the national dialogue on improving what's being done.

Recovery Continuum, NDRF: http://www.fema.gov/pdf/recoveryframework/ndrf.pdf

And therein lies the challenge--how do you change the recovery paradigm? How do you impact what's being done? In the world of response, both short term and intermediate, the loop from start to finish is anywhere from a few weeks to a few months. This quick lifecycle makes it easier to try new things and track their relative success or failure. With Long Term Recovery, the identification of best practices and the integration of their revisions are different because LTR operates on timelines measured in years, not months. In addition to LTR's duration, there is no clearly identified "finish" line, what a completed recovery for one community looks like may not necessarily coincide with that of another. This discrepancy creates additional challenges when trying to compare the impacts of programming carried over from one LTR response to another.

In recognition of these challenges, FEMA issued a report spanning 7 years of Long Term Recovery, from 2004-2011. This report was created in an effort to provide guidance and a baseline from which to codify best practices implemented during the LTR timeframe. While shorter than many federal documents, clocking in at 69 pages, it's a long read that can be difficult to dig into if you're not a) interested in the subject or b) in the midst of navigating LTR.

So, LTR is tough to improve upon because it operates on a timeline that makes reviewing successful best practices and evolving them difficult, and the federal reporting to aid in that process isn't written for the audience it would benefit the most. So the question remains...how do you influence Long Term Recovery?

http://www.fema.gov/pdf/rebuild/ltrc/2011_report.pdf

The best way to positively influence the recovery paradigm is to take the nuggets of wisdom compiled from previous events and integrate them into preparedness planning and frameworks (I realize that isn't groundbreaking). In working with communities that have gone through the paces of early recovery and are faced with the dramatic slowing of progress as LTR gets off the ground, people have generally said the same thing, that they wish they knew then what they know now. While papers have been written on the challenges of creating preparedness messaging that resonates with communities that creates action, the disconnect that exists between words and action in this realm is surprising given the facts:

• Survivors have communicated that they wish they knew what to expect during response and recovery
• There is a federal focus on building resilience involving the whole of community
• By investing $1 in preparedness, $5 is saved in recovery
• The trend in major events causing billions in damages is increasing
• A Climate Change Executive Order calling for federal agencies and local governments to include the impacts of climate change into their planning for future projects was just issued

In light of the above information and the fact that it's nothing many of us haven't been aware of for some time, why is making progress in the one area of the disaster lifecycle where it matters most, seemingly impossible? With so many organizations and state agencies out there who focus on building community resilience as a part of their mission, coupled with the availability of federal funding and the beginnings of a call for elected officials to become better versed in the language of emergency response, who would've thought that gaining ground in this area would be such a fight?

Nonprofit response and recovery plays catch up, always starting after the event has done the damage. Any efficiencies gained on the reactive side of the disaster spectrum would be welcome, but I believe there is near universal agreement that the opportunities exist within the realm of preparedness. So if history has illustrated the need, science tells us that the future is going to bring more of the same or worse, math backs up the economics of investing in preparedness, and the government has said that the focus should be on building community resilience--what exactly is holding things up?

The future of LTR doesn't exist in a new program or refinement of its model. The future exists in finding the political will to fund what we already know, and give communities a chance to implement changes before the articles written commemorating the next event that irrevocably altered the fabric of a community, are about them.

Slow is smooth and smooth is fast -- Sandy Recovery

Slow is Smooth and Smooth is Fast. In theory this beautifully crafted statement would be the tagline for Long Term Recovery. Unfortunately, the reality that many renters, homeowners, and municipalities face during the Long Term Recovery process can be characterized as anything but ‘smooth’ or ‘fast’. You needn’t look further than any one of the stories that the news media has published in light of Superstorm Sandy’s 1-year anniversary for evidence of this fact. Recovery dollars are delayed; homeowner’s continue to wrangle with FEMA, their insurance companies, and contractors on money owed or how best to proceed in the face of the ever-changing landscape that is Long Term Recovery on a wide scale.

 

Staten Island, NY - Midland Beach Area (Credit: Natan Dvir/Polaris)

Given the lasting social, financial, and political impacts Sandy has had on the Mid-Atlantic region, one post devoted to understanding where things stand didn’t seem appropriate. With that said, I’m going to spend this week looking at Sandy through a number of different lens and explore:

The speed of Long Term Recovery

Within hours of Sandy’s passing communities were calling to be rebuilt, urging for the expeditious return to pre-Sandy conditions. At the same time though, another narrative surfaced, one with a focus on building back stronger and smarter to create more resilient communities. These opposing views are at odds with one another and have created environments strained by competing interests, which is affecting recovery speed and responsiveness.

The Mental Impacts of Disaster

While much of the impacts of disaster are quantified by the physical damage done to communities, there are mental impacts that disaster brings that don’t get attention because they’re usually silent. The passage of Sandy was a traumatic event, creating, uncovering, and exacerbating mental illness, adding to the strain of an already difficult situation. The mental toll Sandy exacted on families already struggling isn't a story often told, but one that has impacted everyone who went through the storm in some way.

Nonprofits in Long Term Recovery

In the aftermath of response, images of armies of volunteers doing cleanup work, distributing meals, and generally giving everyone a warm fuzzy feeling were everywhere. In the interceding 12 months the volunteer interest has waned, and many of the groups that descended on the mid-Atlantic region have long since packed up and moved on. So, what role do nonprofits play this far into recovery operations? What challenges are they facing? And how is a balance struck between contractors looking for work and Nonprofits providing similar services for free?

The Future of Long Term Recovery

What have we learned, and will we as a collective conscious care when it happens again in a smaller community? Will the pressure be as intense? If every community that experiences a disaster will go through the trials and tribulations of long-term recovery, how can we make them better prepared so that the speed of recovery is no longer a problem?

The Recovery of any community is a complex and drawn out process where competing interests lobby for how recovery dollars should be spent and opposing viewpoints clash over who should be leading the efforts. While the statement: 'slow is smooth and smooth is fast' would be a great way to characterize long term recovery, until communities are stronger and better prepared for dealing with the realities of what recovery entails, they will have to remain an aspirational ideal. 

International Day for Disaster Risk Reduction

This Sunday, October 13th, marks International Disaster Risk Reduction Day. This year's theme focuses on 'Individuals with Disabilities and Disasters.' Given the approximately 1 billion people around the world that live with some form of disability, talking about how to better incorporate and account for them in the planning process is a critical and often overlooked aspect of disaster preparedness.

It's surprising that given the focus on building resilience at a local level as a means of reducing a community's dependence on outside resources following an event, that accounting for people with disabilities within community preparedness, or disaster risk reduction is not talked about more.

A recent example of this was the number of the aging population and individuals with mobility challenges stuck in high rises throughout the metro New York City area following Sandy. No plans were in place to ensure wellness checks were conducted or that needed food, medication, etc. would get to those who needed it. The result was an undisclosed number of people stuck without food, water, power, medications, or information about what was happening and few people realizing it. This oversight became life threatening when temperatures dropped and a nor'easter blew through Metro NYC on Nov 7th.

Help raise awareness around this important aspect of preparedness by lending your voice and going to: http://www.unisdr.org/2013/iddr/ to learn more about how you can get the word out about this important aspect of community resilience.

https://www.thunderclap.it/projects/4931-disability-is-not-inability?locale=en

The Taxonomy of Decision Making

Over the weekend I questioned whether the steps being taken to prepare the Gulf Coast were overkill given the forecasted weakening of Tropical Storm Karen. It made me wonder how elected officials and those who fill the role of Emergency Manager work to maintain their position as a trusted voice in their community's without becoming the boy who cried wolf.

While the go/no go decisions are made by one person, the path that leads to the point of issuing a mandatory evacuation, or declaring a state of emergency, is one that needs buy in from stakeholders from various agencies who will play a role turning an order into action. Various municipal agencies need to be on board, the necessary resources available, and there needs to be money to cover immediate costs with reasonable assurances that it will be reimbursed at a later date. While the public only sees the press conference or gets a knock on their door, the steps that led to that point were set in motion long before.

To better understand the inner-workings of the connections that govern humanitarian activities, the Digital Humanitarian Network has created a matrix that illustrates a significant number of the positions involved in what is being dubbed the 'The Decision-makers Taxonomy':

http://embed.plnkr.co/aRKwZCO7Jk2kIveyWfuj/preview

As you can see it covers: Donors, The Private Sector, The Military, Individuals, NGO's, etc...go here for an interactive version this chart and you begin to get a sense of the layers of bureaucracy that exist from HQ to field level. After clicking through it's easier to understand why some things move slowly in the humanitarian world.

I believe this document is valuable not because of its ability to illustrate hierarchies, but because it provides a map. It gives people an understanding of who's out there, and unfortunately it doesn't include US-centric response structures: FEMA, DHS, State Emergency Management Agencies, NVOAD & State VOAD orgs, etc...

One of the biggest challenges in creating community resilience and bringing everyone onto the same page is having resources that illustrate how everything fits together. A matrix of this type begins to provide structure to the messy world of humanitarian response in a way that people can make sense of. A similarly US-focused resource could be used to map out players and help to provide an accurate landscape of the actors and their roles at the various levels in the disaster life cycle.

If any of you have resources, charts, etc... that would help demystify the Federal Family and the layers that exist, please leave a comment below. I think that having a US Response matrix of this nature would be a great tool in helping establish a common understanding of the response landscape, while bolstering resilience at a community level.

For those who want to learn more please go to: http://digitalhumanitarians.com/communities/decision-makers-needs

Tropical Storm Karen

Tropical Storm Karen is roughly 200 miles off the Gulf Coast and is forecast to make landfall in the next 24-48 hours. Governor's of Florida, Louisiana, and Mississippi have already declared state's of emergency to facilitate the movement of personnel and physical assets, and have strongly encouraged that families along the gulf coast be prepared.

Anticipated Rainfall                                                                                     Anticipated Path

The Mayor of Grand Isle, LA has issued a mandatory evacuation order and evacuation orders have been issued for Lafourche Parish, much of Plaquemines Parish, and parts of southeast New Orleans, were told to be out of their homes before nightfall.

Here is a clip of Thursday's White House daily briefing where Spokesman Jay Carney said that FEMA is recalling personnel in preparation for the storm so that a response can be launched should the situation call for it.

The current forecast has Karen spinning with sustained winds of 45-50mph and dropping between 4-6" of rain. Localized flooding fueled by a 3-5' storm surge is anticipated in low-lying areas but this is nothing that the Gulf Coast and its residents haven't dealt with before.

As someone who advocates for a greater emphasis be put on preparedness, I'm happy to see that State's and municipalities are taking the threat of this storm seriously; however, given Karen's waning strength, the recall of FEMA personnel, and the mandatory evacuations, the general attention surrounding the storm seems incongruous with its forecasted impacts.

I imagine that one of the hardest things to balance in the position of an emergency manager or other position with decision-making authority, is knowing when to hit the panic button with enough time so that people can evacuate vs. when to lay back and play it conservatively. There are costs associated with declaring state's of emergency, for activating auxiliary personnel and pre-staging assets, and when budgets are already tight, incurring un-budgeted incremental costs can be tough to swallow. Then you have to factor in the gamble you're taking with the trust of the public, and as we've seen in the Mid-Atlantic region with Irene and Sandy, trust is difficult to create and harder to maintain if there are false alarms.

So, for the sake of the communities in Karen's path, I hope the massive mobilization of assets is not needed, I also hope that the public who evacuate and others who take prudent steps to protect life and property are forgiving if the impacts of Karen aren't as severe as originally forecast.

Good luck Gulf Coast, we're all watching and waiting along with you.

Mobile Apps in Disaster

Have you ever built an Avatar? That may exclude too many of you, so how about something more relatable--have you ever built a survey using SurveyMonkey? You know, where you're given a predetermined set of options to create a survey that you can customize to your hearts content?

Now, apply that 'drag and drop' idea to app creation for Droid phones. Have you done that? Good. Now read this article because the folks at MIT have done just that and they're excited about how it could impact early recovery in disaster response.

The operating table inside the app inventor

Remember when I posted about Disaster Response in the Digital Age? I talked about the potential issues the mass proliferation of web applications and digital data platforms could have on disaster response. Well I would like to lump this quantum leap forward in app creation in with that post. It's not because I'm a luddite, far from it--I'm hip, I tweet, I'm a redditor, a member of the of blogosphere, so why then am I so against the DIY app-building that this MIT tool enables?

First off, I shouldn't say that I'm "against," it, because I believe there's value in tools of this nature and that the smartphone will play a key role in the future of early recovery in disaster response. I guess I would rather issue, or re-issue a strong word of caution, because I foresee this tool creating quite a stir.

You know the old adage: too many cooks in the kitchen? Well what happens when, in our quest for the next version, the next update, the next _____, we create tools that lets everyone become a cook? What you get is a lot of food, but how good is the food, and more importantly, how many terrible dishes will you have to get through before you find one that's delicious?

When you create open source tools the goal is to get that tool into as many hands as possible, the concern, in this case is that you run the risk of too many people making crap and using it. Proponents say that this access spurs innovation and that only those who have a desire to create something will. While this may be true, I urge you to look at the number of tumblr's, blogs, and other inane things (this blog) that exist simply because the tools to create them were readily available and tell me if on the whole we're spurring innovation.

If google maps hadn't created an open source aspect to their mapping tool, we wouldn't have the collaborative work order system that is being used to aid in the coordination of nonprofit organizations active in early recovery -- so I understand and appreciate the upside. However, how many Facebook pages pop up after disasters? How many local groups spring into action without having a clear idea of what they're doing? When tools are created without addressing how they're meant to fit within the existing landscape of disaster response, they're not working towards addressing the challenges of creating more resilient communities, if anything, they're working to undermine the plans, procedures, and protocols that have been put in place by emergency management professionals.

I'm not advocating that we discount or attempt to limit the power of motivated individuals and groups who play a much needed role in early recovery activities, quite the opposite. I'm one of the biggest advocates for increasing their involvement, I just want to make sure that when greater access to the building blocks that empower people to play a greater role within early recovery is enabled, that we do so with an eye towards the bigger picture. Technology without context will not contribute to situational awareness, it will merely give license to people to put themselves into potentially dangerous situations trying to capture images and video to add to this mobile app data tapestry.

Creating tools that empower is a step in the right direction; however, I would suggest that when this tool is launched, an educational module be incorporated that prepares individuals and groups for what happens after the emergency phase ends. By providing that context and the role that individuals can play by creating and using their apps, we're creating a shared understanding and a common goal, two key elements in creating community resilience and empowering individuals to take role in their communities recovery.

Govt shutdown and disaster response

I talked about the new reality we face as practitioners in yesterday's post, the world where more frequent and stronger weather-related events impact greater numbers people than ever before. Well a new wrinkle has been added to our unique operating environment--a partial government shutdown. The impacts of this shutdown will take time to fully understand, but I've read a lot of conflicting reports about what this means exactly to community response and recovery.

Source: Larry Downing/Reuters

FEMA
There's a worry about whether FEMA-related programming will continue, and the answer is, yes they will i.e. Individual Assistance and Community Development Block Grants (CDBG). And according to Dan Watson, a spokesman for FEMA:

“There are more than 1,000 FEMA workers on the ground in Colorado responding to the floods. They are not being impacted by the shutdown."

So there will be the administrative personnel to ensure that the recovery machine keeps moving. This brings a sigh of relief to the residents in Colorado who are beginning to understand the impact the floodwaters had. Colorado State government on the other had will spend between $40-$80,000/day keeping 120 National Guardsmen focused on the rehabilitation of critical infrastructure that would otherwise have stopped.

However, for the city of Moore, OK the shutdown looks like it could delay a 4 Million dollar reimbursement check FEMA needs to cut for reimbursing cleanup costs. And for those on the east coast, the shutdown looks like it will slow down the dispersement of available grant funds fueling long term recovery. Even though money has been allocated for Sandy Relief, there's the problem with staffing. For instance, of the 749 employees in HUD's Community Planning and Development office which handles grants to cities and states for recovery, only 13 employees will go to work everyday during the shutdown. Long Term Recovery is a slow process to begin with when fully staffed and all the kinks worked out, I believe the reduction in staffing will have a ripple effect that will be felt for months to come and work against the gains made in advancing recovery in communities impacted by Sandy.

Because funding for long term recovery comes from a diverse range of federal entities, making exceptions to keep people working in the various agencies on behalf of impacted communities during the shutdown would've required a herculean effort that did not materialize. It seems that disaster specific dollars are available, the question that remains is whether or not there are enough people to provide the oversight needed to keep things moving.

Environmental Protection Agency
You can't have disasters without some sort of environmental impact, which is why the EPA plays a critical role in helping to define what that impact is and how best to address it.

The EPA states that those who are engaged in activities that:

"ensure continued public health and safety, including safe use of food and drugs and safe use of hazardous materials; those who protect federal lands, buildings, equipment and research property; those who conduct law enforcement and criminal investigations; and those who provide emergency and disaster assistance" will continue working.

While good to know, it remains unclear at this time as to whether or not the work the EPA was doing in Colorado to define the extent of the potential environmental impacts the floodwaters had on the Fracking wells continues or not. With 94% of the EPA's employees not working and reports that the amount of oil spilled as a result of the flooding has topped 40,000 gallons, I sincerely hope that the EPA has boots on the ground. 

I don't know about you, but I'm not overcome with a sense of calm, I guess it's because I keep thinking about what would happen should another event take place? Say a major hurricane makes landfall, would FEMA be able to deploy resources? In theory, I imagine they would because the funds used to implement PA/IA programming come from the Disaster Relief Fund; however, actually implementing those programs may be impossible due to furloughed personnel. 

Partial or total, a shutdown of our government will have serious ramifications that impact communities recovering from disasters--I hope that common ground can be found so the business of helping communities recover can begin in earnest once again.

FEMA's Think Tank

The least innovative logo design

After highlighting the Social Good Summit (which I'm still soliciting input for), I began to look at what else is being done to solicit input and ideas from a broader audience to address the problems we face as a community of practice. Given the 'whole of community' push, events like the Social Good Summit miss the opportunity to hear from stakeholder's themselves, people who aren't in senior-level positions but still have something to say. So is there a forum for everyday people to have their voice heard? How is the whole of community being included in the process of ideation and innovation outside of response activities?

The answer, or part of the answer is the FEMA Think Tank. Some critics of the Federal Government may say that the title of the entity is an oxymoron, but the fact remains that a forum exists where anyone who believes they can contribute to the National conversation on community preparedness, response, recovery, mitigation, etc...has the opportunity to submit an idea.

The Think Tank has two main components, an online forum and a discussion session conducted by FEMA's Deputy Administrator Rich Serino.

Online Forum
This aspect of the Think Tank allows individuals to submit ideas, the community then reads and votes on each idea, the concept being, the higher the score, the more people agree. An aspect of this forum that I appreciate is the fact that you need to create a profile before submitting and/or voting. While the system can still be influenced, the gating factor seems to provide enough of a deterrent so that things aren't skewed too much in one direction or the other.

Discussion Sessions
This part of the Think Tank is equally as interesting. Based on the ideas generated from the online forum, conference calls are held by Deputy Administrator Rich Serino in an effort to engage a broader audience within emergency management and disaster response to discuss the ideas brought to light via the forum.

Critics have called this more of a dog and pony show than actually seeking out and stress testing new ideas, but the fact remains that it exists and is being used. The motivations for its creation can be questioned, but if people are gaining access to a senior level FEMA official to talk about ideas they have to better what we do, then I would say that its accomplishing something fairly unique.

FEMA is working not only with the public at large, it's also working to leverage the expertise of the private sector to help create solutions to persistent challenges in the disaster space. FEMA recently held a "Data Jam / Think Tank," and while the name sounds like something my Mom might have come up with, it attracted some savvy tech companies: Air BnB, twillo, google, Huffington Post's Social Impact to name a few, to focus on Innovating to improve Disaster Recovery.

Technology is empowering individuals, those who have gone through an event and those who haven't. It's giving everyone a chance to have a voice, and while having a voice is important, it's what you choose to say that ends up making a difference. And with outlets like the Think Tank and access to tools that previously didn't exist, what people choose to say is being magnified and making a difference.

National Preparedness Month

September is National Preparedness month, a time to make sure that you have everything you need should an event impact your community; a time to go over the checklist of what to do, where to go, when to meet, emergency contacts, etc…It’s also an opportunity to create a kit and learn about what to do if this is something that you've put off.

During September I'm going to make an effort to focus content on preparedness, highlight resources, articles, and information to help grow your awareness of the potential threats in your area, as well as how to cope should an event strike.

But before sharing resources related to preparedness, I think it's important to share how success is being defined at a National level:

"A secure and resilient Nation with the capabilities required across the whole community to prevent, protect against, mitigate, respond to, and recover from the threats and hazards that pose the greatest risk." (National Preparedness Goal, Pg. 1)

For more on the overarching plan and details surrounding each aspect of preparedness: Prevention, Protection, Mitigation, Response, and Recovery, see the full report below: 

http://www.fema.gov/media-library-data/20130726-1828-25045-9470/national_preparedness_goal_2011.pdf

Let's get Ready...to get ready.

Renters vs Owners

Disasters indiscriminately destroy whatever is in their path; its unbiased destruction puts many on equal footing regardless of socioeconomic status. While it's true that vulnerable populations tend to be disproportionately impacted by disasters, a flood doesn't care how much money you make, and where a tornado touches down has nothing to do with the strength of your investment portfolio. So if the damage caused by these community altering events doesn't discriminate, why do we when we respond?

Look pretty similar to me

Once the dust settles, the rush is on to cleanup and get back to the new normal; however, it's during response/recovery activities that something strange happens, organizations will choose to help one family over another. Of course every organization has the right to determine how they prioritize need based on their mission, but the result is that some families don't receive assistance as quickly because they rent and don't own their homes.

Now when I say "help," I refer to the cleaning and debris removal that needs to be done following an event. I understand that renter's have every opportunity to buy insurance for their belongings, but because they don't own the property, they are seen differently in the eyes of some response organizations.

This differentiation has to do with three factors:

1. Liability. Finding the property owner to get a release signed so volunteer groups can safely and legally work on the property.
2. The perception that Rental Properties are Income Properties and as such it is the responsibility of the landlord to take care of their tenant needs--not voluntary resources.
3. Slumlords / Absentee Landlords. There is a general reluctance to help those individuals continue to profit from their questionable business practices.

Liability
There that word is again...who knew trying to help people could be so litigious. In order for groups to use Volunteers, they need to ensure that everyone on site has signed a release of liability and that the homeowner has signed one as well. Oftentimes trying to find and schedule a time when the landlord can meet to sign the necessary paperwork is difficult if not impossible, which is why many renter's are passed over.

Income Properties
Rental properties are income generating properties, this is true, and a myopic view in my opinion. Just like there are butcher's and accountants, there are landlords, people who make a living off renting property. When someone who has several rental properties in a community and all of them are impacted, two things happen: 1) The livelihood of the landlord is put at risk and 2) There are fewer housing units in that community for displaced people to go. 

Slumlords
This is a difficult situation; based on my experiences I've noticed that undocumented families tend to live in units where absentee landlordism is usually the case...as a result, a lot of help that could be given is not because of fear on part of the family and a reluctance on the part of organizations to help a landlord who clearly has no interest in upkeep on their properties.

While renter's are not completely without options, with SBA providing low interest rate loans up to $40,000 to help repair or replace damaged personal items, it still doesn't address the hurdles renter's face in order to receive assistance following disasters.

If a community has surplus rental units available, the issue of re-location for many renters can be dealt with; however, what happens to renters and homeowners in a community like Minot, ND? Minot suffered a critical housing shortage before flooding impacted their community in 2011 displacing the majority of the town. A real consequence of a scenario like this can be that the fabric of a community can dissolve due to families moving to other states and areas where housing stock is available. In the case of Minot, FEMA built temporary housing units, but the lack of housing in rapidly growing communities is a real concern given the challenges renters face when trying to recover from disaster.

I feel that this is something that communities don't realize will be an issue until it's too late, but am unaware of it being a part of the larger community resilience conversation. Regardless of who holds the deed, those four walls and a roof provided more than just shelter for a family, they provided stability and a base to grow this 'whole of community' movement. And while I don't have a clear idea of the steps that need to be taken to bring clarity to this issue, I hope that the groups who work in homes regardless of ownership status continue to do so, as they are providing a great service to help communities fully recover.

Moving from managing Disasters, to managing Risks

The United Nation's Office for Disaster Risk Reduction has issued their 2013 Global Assessment Report on Disaster Risk Reduction, a comprehensive report on...you guessed it, reducing disaster risk. Disaster Risk Reduction is essentially the International equivalent to community preparedness and resilience--working to integrate best practices and workable solutions into communities at risk.

If you've read more than a post or two you've seen the words "preparedness," "resilience," and 'community-based response" dot this blog and for good reason, these words are driving influences behind where and how Emergency Management dollars are allocated. However, transforming these words from rhetoric into action remains a challenge for local, state, and national agencies alike; and as we enter the eighth month of 2013, usually the most active month of hurricane season, 53 events have already been designated disasters by FEMA up from the yearly average of 19 during the 60's.

To be fair, the hard push towards whole of community disaster risk reduction is fairly new and will take time to yield tangible results; this newness coupled with the fact that it’s been non-stop disasters of some kind for as long as I can remember, and an argument for why more communities aren’t better prepared can be made. Then you read an article from Mother Jones where Superstorm Sandy is used as an example of how some of the damage from Sandy could have been avoided, and you begin to question whether that argument is valid. The article cites studies from early 01 and 09 that forecast exactly what happened in late Oct / early Nov of last year...in some cases studies that were commissioned by the city of New York but no action was taken as a result of the findings. 

We continue to hit on the points of: preparedness, resilience, and whole of community in an effort to help bolster preparedness and risk reduction at the local level, yet there seems to be a lack of any kind of political will to enact change. Who wants to spend money on levee re-construction when there hasn’t been a flood? Why shouldn’t we broaden our tax base and rezone riverfront land to build rental properties? Of course the Emergency Manager Position should be the fire or police chief, they have the expertise and the city doesn’t have to pay for another position. With cities going bankrupt, drastic times are calling for drastic measures, even if that means taking risks with lives and property.

It’s easy to say that it’s because programs lack proper funding that the recommendations of the studies conducted are not heeded, when in truth it ends up costing communities more in the long run to ignore them. There needs to be the will of those in power to make unpopular decisions and to do so in the name of preparing and protecting their community. As of July 3rd, Moore, Ok city's council had delayed their vote that would upgrade building codes to mandate that homes have construction techniques that make them more resistant to Tornadic winds, and earlier today, that same city council voted to approve the $32 Million dollar cleanup price tag that will be reimbursed by FEMA.

Maybe the federal government needs to re-evaluate the benchmarks used in determining what constitutes a federal declaration, maybe if communities knew that they’d be on their own unless it was a major event, stronger building codes would already be in place, and the time, energy, and attention needed would be paid to preparedness activities. If those draconian measures aren't politically palatable, then stipulating that in order to receive FEMA assistance, mitigation initiatives need to be a part of their recovery and rebuilding planning. This would send a message that the status quo is no longer acceptable when it comes to repair and rebuild following disasters and that by managing risks we can reduce their impacts.

The Road to Recovery

An area where I believe significant benefit can be derived that would aid in the mitigation of the groundhogs day scenario many communities face when responding to and recovering from disasters, is to spend time looking at how other communities faced similar events and then adapt and evolve what they did to suit the idiosyncrasies of their community.

In an effort to see what's being done along those lines, I've made an effort to get my hands on more articles coming from the world of academia, to broaden and challenge my views on what can and should be done to promote resilience at a local level. I can't remember how I stumbled upon this one, but it comes to us from the 'Lincoln Institute of Land Policy' and is titled "The Road to Recovery."

https://www.lincolninst.edu/pubs/dl/2259_1598_The_Road_to_Recovery_0713LL.pdf

While any event adversely affecting individuals and families is unfortunate, it's good to know that there are people out there looking at and learning from previous disasters trying to find commonalities and lessons that can be shared. While it's good to know, I have a concern, with no disrespect to the good people at the Lincoln Institute of Land Policy, who's reading articles of this nature outside of the academic community and socially challenged individuals like me? How are we broadening the circle of knowledge and experience when articles that examine and try to synthesize what's worked and what hasn't, exist in obscure publications that no one outside the academic circles have heard of?

I say this because what this article covers is important; it examines the role of the various levels of government in recovery and rebuilding trying to find commonalities in "disparate environments" to help the recovery of future communities impacted by similar disasters. At a quick 8 pages you can consider this bathroom reading...but it wasn't the length that struck me though, it was what was said about Collaboration:

Supporting Collaboration: Building sustainable capacity and capability for long-term recovery through genuine collaboration and coordination, both horizontally among local groups and vertically among different levels of government. Vertically organized, hierarchical agencies—with clear organizational charts and streamlined channels of communication—are usually not well suited to manage disaster recovery, because the lack of “connecting flow” across vertical hierarchies limits collaboration as well as the flow of new and updated information among organizations. U.S. National agencies involved in recovery, for example, are more adept at administering individual programs than they are at solving complex problems that cut across governmental institutional boundaries. By contrast, horizontally organized agencies can promote interagency coordination and information sharing, allowing individual groups to adapt to new contexts and information while remaining responsible to their parent organization. 

(Pg 18)

And...
The reason I was struck was because it's brutally honest and makes sense given what I've seen during the transition from response to recovery. How this plays out at a local level is that Long Term Recovery Committees (LTRCs) are the horizontally organized representative coalitions of local organizations described above tasked with solving the complex problem of Long Term Community Recovery.

Quick sidebar: Long Term Recovery Committees are coalitions of local organizations and agencies established to administer the long term recovery of a community, allocating dollars to individuals and families who go through the unmet needs / case management process while organizing the voluntary workforce to stretch recovery dollars. For more information on LTRCs go here.

So if LTRCs, these horizontally organized coalitions are the right tool for the job and the research reinforces it, why aren't more communities being educated and walked through the formation of an LTRC before the next event as a part of resilience programming?

When LTRCs are setup after a disaster there is often considerable turbulence due to: the stress of going through response, the amount of money they are responsible for, the politics and influence at play, the newness of the relationships of the constituent members, and the fact that a community is looking to them for guidance and direction on how best to quickly and effectively put the pieces back together.

By proactively addressing this, we would give communities time to deal with the many challenges that come with LTRC formation without the pressure of an ongoing response effort. This luxury would expedite the organization of how monetary donations are handled as well as work to fast track the start of case management and ultimately the work of repair and rebuild.

Don't get me wrong, creating an LTRC is no small feat, but if the upsides are so great and every community impacted by a disaster will need to form one, why isn't more being done?

LTRC Resources
Church World Service leads the way with free LTRC training, and as linked above, National VOAD has a manual that outlines the processes and best practices that come with forming an LTRC. In addition to the material resources available, there are countless communities that have gone through this with just as many individuals to tap for advice and guidance.

Lets start building the foundations required for each aspect of disaster response and recovery now so that when something happens this isn't a surprise, this isn't the first time people are meeting and hearing about LTRCs. This is the low hanging fruit with a potential for significant impact...proactive education is free, resources are available, and yet we see the groundhogs day scenario play out again and again making the road to recovery a long one.

We Can't do it Alone = We Need a Plan

I came across this post on Bill Driscoll Jr.'s tumblr blog recently and it communicates the need for unified approach to how non-profits engage in disaster work. Bill is the Executive Director of Nechama, The Jewish Response to Disaster...I encourage you to give it a read:

Longform: We Can’t do it Alone = We Need a Plan

http://billdriscolljr.tumblr.com/ 

The reality of disaster recovery is that no one person, government agency, or voluntary organization can do it alone. This staggering and sobering realization for survivors and responders alike, comes consistently post disaster.

Recently the concern and potential complications created by the threat of augmenting Federal disaster funds had been consistently in news. Federal budget negotiations seemed to be fixated around disaster recovery dollars. While Federal support can be critical to disaster recovery for both individuals and municipalities, many disasters in the United States go “undeclared”, meaning that they are smaller in size and do not meet the criteria for a Presidential declaration and the accompanying Federal support. We do know the answer to the questions “what if FEMA support isn’t available?” and “what would the recovery look like?”

When a disaster goes “undeclared” and does not generate a Presidential declaration, the burden of recovery falls on individuals themselves, any insurance settlement, available state programs and available charitable or voluntary organization support.  That said, even in a Federally declared disaster area, non governmental organizations (NGOs) and community based organizations, faith based or not, still provide many of the missing pieces of a disaster survivor’s recovery.  FEMA’s own “sequence of delivery” literally begins and ends with voluntary agencies. [See herehttp://www.fema.gov/pdf/about/regions/regioni/sequence2008.pdf]

Amidst the recent budget posturing in Congress, FEMA released the National Disaster Recovery Framework (NDRF), which details “the plan” for future Federal support to state recovery operations. A clearer and updated national plan for the delivery of government related disaster recovery operations is a welcome and important addition to the disaster response and recovery community. That said, no sooner than we can pat those on the back that participated in and crafted the NDRF do we need to focus on what still lacks within this dedicated and passionate community (Full disclosure: I participated in a stakeholders session). The disaster recovery community is comprised of not only government responders but an inspired lot of nonprofit and faith based NGOs.

There is no equivalent to the NDRF for the NGOs active in disaster work and yet this is the part of the community that most consistently engages to help survivors post disaster. The needs that are generated by disaster (even those that do not receive official Federal designation) compel most NGO operations to action, many of which are volunteer and donor driven.

For me, someone that is engaged in disaster response and recovery on a daily basis in the charitable and nonprofit sector, the lack of a consistent field-wide plan or framework is apparent at every disaster event I deploy to. There continues to be lack of consistently agreed upon or valuable structure for NGO coordination both from a distance and on the ground. I believe focusing on an NGO-centric complimentary plan to the National Disaster Recovery Framework needs to be a top priority for the entire disaster response and recovery community. The discussion, research and development of  a “parallel” plan began a few years ago but the process to create what is known as the  “National Nonprofit Relief Framework” has been stuck in neutral. Its originally targeted release date of December 2010 has come and gone. The BP oil spill in 2010 and 2011’s six months of what seemed like nonstop tornadoes, floods, and tropical storms have played a major role in the stall. We as a community have been quite busy…

Many NGOs that are national in scope and have disaster related programs are members of coalitions like National Voluntary Organizations Active (National VOAD) in the hopes that greater communication will lead to collaborative partnerships. National VOAD and the numerous related state level forums are fantastic and beneficial but they are by design, right or wrong, not operational in nature. The members’ relationships and values within the National VOAD community, however, can and will help spawn a renewed effort for a nonprofit relief / recovery framework. Tremendous amounts of aid and hope are delivered by a diverse group of VOAD and NGO partners at each disaster. The potential to do more by strategically pooling resources under the framework of a tactically coordinated plan will only serve to grow the efficiency and effectiveness of our already impressive community. The potential growth is exciting. 

I hope the NDRF completion brings new light and enthusiasm to complete, “whole community” planning through renewed focus on the means by which nonprofits and NGOs collaborate in disasters alongside resources brought to bear by Federal down to local level government.

As expressed by the outpouring of charitable giving by donors following tragedy and disaster, we collectively seem to understand the norm that donated dollars are different than Federal ones and can be utilized and dispersed for varied and perhaps no less effective reasons. Simply no one agency whether or public or private can do it alone. As such we should be constantly driving toward enhancing and improving the way we coordinate and collaborate pre and post disaster.

We in nonprofits are at the mercy of proving that donations are being spent effectively and efficiently.  In order to improve our current collective measures we should move with vigor toward a comprehensive and consistent recovery coordination framework so we are better prepared the next time disaster strikes our country.

Just how valuable are those volunteer hours?

Just as important as technology is in helping to bring people together to capture the outpouring of support in coordination and communication following disasters, are the people who drop what they're doing to help--the Volunteers.

Volunteers are a lifeline following an event, they do everything from feeding to working at points of distribution, to mobilizing cleanup operations, as well as advocate for those who may not have a voice. Their actions save affected homeowners time and money through sweat equity in cleanup activities and voice unmet needs that traditional emergency management may not be able to identify. But beyond the direct benefit homeowners receive by welcoming groups of volunteers into their homes / onto their properties, is the potential financial benefit that the impacted municipality can reap if the Volunteer hours and tracked and properly reported.

The reimbursement of Volunteer hours for work done on private property is something that few people know about, and fewer people understand. But given the potential for offsetting some of the financial burden incurred by communities cleaning up, one would think that this would be common knowledge--as far as I know...it is not.

The process of reimbursement for Volunteer hours after a disaster has long been a question that many national non profits and community based organizations have asked, but due to the ambiguity surrounding whether the work Volunteers do qualifies for reimbursement has been difficult to get a straight answer to. The stories of the millions of dollars Volunteers saved the city of Joplin through meticulous hours tracking and reporting are the stuff of legend, but yet when I have asked for guidance on the process, who to talk to, and ultimately who had the authority to make that determination, I've gotten a variety of answers.

The question(s)
Who can responding organizations go to prior to engaging in cleanup activities to get a clear answer on whether or not the hours worked on private property by Volunteers are eligible for municipal reimbursement under the Stafford Act? In addition, if hours are applicable, what metrics need to be tracked for reporting and who does that reporting go to?

Cost Share
Often referred to as "the soft match," a community can apply the documented value of Voluntary labor for certain activities against the amount they owe the Federal government to offset costs. As an example, if the Federal government is covering 75% of the costs and the municipality 25%, then Voluntary hours could be applied to reduce the financial burden owed by the city. If you want more info on this check out FEMA's Public Assistance Applicant Handbook page 6.

This is a great way to communicate and reinforce the natural desire people have to help a community in need, and to promote the value of affiliating Volunteers with organizations who can provide this added benefit to an impacted municipality. However, the fact remains that few know or understand how to navigate this process, and the perceived nuance that pervade the mechanics of securing a designation and all the requirements that go with it only add to the mystery.

While I could write a lot on the subject, the bottom line is that after reading through FEMA's:

• Debris Removal from Private Property Policy Statement
• Key Sections of the PA Applicant Handbook
• Relevant Sections of the Stafford Act

And speaking with FEMA and reps from impact municipalities, I still don't feel I know what the triggers are to start this process, who on the ground makes that determination (because in my experience it's not the FCO as some of the documentation indicates), if the act of bringing debris to the curb of private property (the majority of the activity Volunteers engage in) is covered, who ultimately to report the information to, and whether or not there is a template that exists that you can give to community's to help them jump start the process.

While this is an esoteric topic, the benefits of gaining clarity around the issue could be far reaching. As previously stated, with the proliferation of spontaneous response groups sprouting up after events, untold numbers of Volunteer hours are going un-reported. If there was a concise way to show the value in following guidelines on tracking Volunteer hours, I believe it would work to bring more groups to the table around a common cause--helping individuals and families while also advancing the goal of community-wide recovery.

If anyone has or can gain insight based on the linked documents, please leave comments...as I am by no means the expert, just someone who knows the importance of gaining clarity around this issue.

The Languages of Disaster

A series of these maps are making the rounds on the internets illustrating the regional differences in vocabulary...the bottom line being, different parts of the country use different words for the same thing: soda = pop / hoagie = sub / sneaker = tennis shoe / etc...























The same can be said for how we talk about disasters, the nomenclature we use is as varied and idiosyncratic as the communities we help. The two camps that exist in the disaster world are those in the traditional emergency management infrastructure and those who are not.

Traditional emergency management is based on the tenants of the command and control structure of NIMS and ICS, and within that camp there's SEMS, the foundational "language" on which NIMS is based. Within this acronym-laden alphabet soup lives a language / structure with it's own HR procedures, protocols, ways of conducting field ops, and ways of requesting assistance from neighboring jurisdictions.

The other camp are the non-profit organizations and everyone else, including people holding positions within local gov't, all of whom speak their own language or are making it up as they go as it relates to response and recovery activities. This is not to say that some of the national organizations / city governments don't have personnel who aren't "versed" in NIMS/ICS, but it's usually only a small percentage and ends up reinforcing a divide between established response organizations and those emergent groups who only stand up after an event.

One of the hurdles that exists in bridging this gap is that a NIMS org chart looks like this:

Nice. Organized. Clear Delineation of Roles and Responsibilities

And a non-profit org chart is more like this:

Too many jobs for too few people

And the org chart for spontaneous groups look like this:

There isn't one

State and Local Emergency Management Agencies speak NIMS/ICS because there are funding strings attached, the non-profit world usually receives their funding from private sources and are beholden to a different set of requirements--none of which have anything to do with ensuring NIMS/ICS compliance.

When NIMS/ICS aren't part of the daily operational vernacular, there are going to be problems in level setting expectations and creating a common place to start from following an event, especially when trying to bring the various players together to create a unified and cohesive response effort.

To help create consistency in operations from a county, state, and federal perspective, a series of frameworks have been created: The National Prevention Framework, The National Mitigation Framework, The National Response Framework, and The National Disaster Recovery Framework. While the debate rages on about whether or not the federal gov't has too many or not enough frameworks, the fact remains that they exist and provide a roadmap in which roles and responsibilities are outlined.

If you turn to the non-profit sector or beyond you'll find that no such guidance exists. National VOAD has consensus and guidance documents but nothing that sets forth expectations around roles and responsibilities following an event, leaving the door open for a re-interpretation of how things should go every time disaster strikes.

The command and control mentality only works to a point, but if the whole of community and community resilience talk is to be anything more than words, a common language and common ground need to be found to bridge the gaps that currently exist. If we don't speak the same language, working together will continue to be a struggle fraught with the same mis-interpretations and mis-understandings that have plagued response for as long as I've been a part of it.

Hacking our way towards Resilience

The concepts of preparedness and whole of community are being pushed to the forefront of the conversation when talking about creating community resilience; transforming them from abstract ideas and words used in grant proposals, to tangible ideas and actions.

Civic engagement and the growing base of concerned and motivated individuals rallying around the idea that they can create a tangible impact on their community through technological ideation is spurring a wave of innovation. It's casting a broad net that is reaching a new breed of disaster practitioner--the technologist. An example of this transition can be seen in the integration of technology in civic activism through groups like Code for America and events like the national day of civic hacking. These forms of civic engagement have also worked to influence disaster response and recovery.

http://h4d2.eu/ (Hackathon for Disaster Response 2.0)

http://codeforamerica.org/2013/05/31/be-part-of-something-big-this-weekend/

http://hackeroo.io/

http://rockawayhelp.com/

https://www.hackerleague.org/

The recent surge in civic engagement has predominately come in the form of Hackathons; a hackathon being an "event in which computer programmers and others involved in software development, including graphic designers, interface designers and project managers, collaborate intensively on software projects" (http://en.wikipedia.org/wiki/Hackathon). The focus or theme around these events is to address a community-based issue and they are drawing bright, young innovators to the table and are producing some surprising ideas and apps centered around the idea of Peer-to-Peer disaster recovery / survivor-centric response. 

With the recognition that technology and mobile platforms are rapidly changing how the business of disaster response and recovery is conducted, the focus of some of these coding marathons is to address the challenges communities face as they work through the turbulence of community-wide recovery. The resources are out there as well as a loose infrastructure needed to galvanize a community around the cause of streamlined/expedited disaster response and recovery...all that remains is the will to push it forward and make it a reality.

Given the popularity and explosive growth civic hacking has experienced, I believe there is  an opportunity for National VOAD and FEMA's Innovation advisory team to sponsor a disaster hackathon of their own. Organizing and leveraging the ideas and spirit of civic engagement to address the common challenges of community-wide response and recovery, is a way to create resilience and engage a constituency that has the 'local touch' and can provide the context needed to make the apps relevant with the backing of national coalitions and entities that can push for widespread adoption.